What was purchased, listed in the order.
Orders retain the purchased Gateway, Connector or Cloud Pulse items, specifications, regions and service periods. The actual amount and payment status are shown separately.
Which resources were purchased. Payment records are available.
Orders retain the purchased items, amounts and payment results. Balance transactions record top-ups and expenses. Eligible orders can be invoiced, and invoices can be downloaded and kept after issuance.
View purchase recordsPurchased items, reviewed alongside payments.
Payment status, with results and attempts.
Select the payment method offered for the order, and view payment results and attempt records. When paying with the team balance, the corresponding expense is also retained in the balance transactions.
Resource provisioning, keep track of progress.
After payment, resources may still be provisioning or being installed. Go to the corresponding node to check progress, and set up a Relay or use the relevant service once the node is ready.
Top-ups and spending, transactions can be organised.
The balance page shows the team's available balance, while transactions retain fund changes, the balance after each change, the time and a description. Organize records through search, pagination or export, making it easy for team finance to find purchase expenses.
Top up using an enabled payment method. After payment is complete, view the credited result and corresponding transaction record on the balance page.
If eligible, request an invoice.
Top-ups and paid orders settled by means other than balance are eligible for a single invoice request. The order must still have an actual paid amount, and the company, tax ID, address, phone number, bank name and bank account number must all be provided in full.
After submission, check the request status and download the invoice once it has been issued. Records of resources purchased with balance remain in orders and fund transactions, and are not requested again as non-balance orders for invoicing.
View subscriptions and renewals →Frequently asked questions.
The order is paid, so why is the node still processing?
Payment, resource provisioning and installation are separate processes. Check the progress of the corresponding resource and installation task, and configure the connection once the node is ready; purchase and payment records remain in the order.
If I purchase resources with balance, can I request another invoice for that purchase?
Balance-purchase orders are not invoiced again as non-balance orders. Eligible top-ups or paid external payment orders may be invoiced once, and require complete invoicing details and an actual paid amount.
After an invoice is requested, can it be downloaded immediately?
You need to wait for issuance to be completed. Check the request status in the invoicing records; only issued invoices are available for download.