Policies and terms.
How the service is used and how data is handled. Review AXVIA's terms of use, privacy policy and browser settings.
Operated by AXVIA, governed by Hong Kong law. Each document explains service use, data protection and browser settings; supplementary notes set out the relevant enforcement arrangements.
Terms of Use
Provisions governing service ordering, monthly subscriptions, fees, maintenance, confidentiality and liability; separately negotiated enterprise services are subject to the applicable order.
Read the full text →Privacy PolicyPrivacy Policy
Explains the purposes for processing account, identity verification, connection and usage records, as well as your data choices and how to review or correct your information.
Read the full text →Acceptable Use PolicyAcceptable Use Policy
Sets out the lawful use of accounts and network resources, configuration protection, and how to report and review abuse.
Read the full text →Cookie PolicyCookie Policy
Explains the use of cookies and browser storage on the marketing website, the customer console and external authentication, and how to manage them.
Read the full text →Account and technical support.
For connection, account or billing issues, please submit a ticket via Help & Support in the customer console.
Learn about support tickets →